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Internet & Emails Self-help
(Seeing a black screen or
stuck mouse? Please hold down power button for 5 seconds to
If you cannot send or receive emails, please first
check if you can browse through this website: www.cnn.com
you can browse through the website please
click here for email issues.
If you still get the same issues,
Having internet problems?
1. Check if another
device can surf the web (e.g WiFi-cellphone or laptop or PC)
Check if you can browse a local website e.g. www.careers.co.za
3. Check if you can browse an international website (e.g.
4. Check that you can make outgoing calls on your ADSL line
(possibly your landline phone or fax line.)
5. Check that wiring
is correct (See Figure1)
6. Unplug the modem for 3 or 30 seconds
every 3 minutes. (Unplug power/switch off, then switch on again)
Watch the ADSL light (/Knot): it must be solid green (not
8. Restart your laptop/PC.
9. Please keep the modem
out of the sun and keep it standing sideways so it can keep cool.
If ADSL light is flashing: It could be that the phone line came loose
from the modem. Please push the grey telephone cable back into the
router or wiggle on it.
11. The may not
be any ADSL filter between the phone line and the modem.
must be an
ADSL filter on all phones and fax modems.
13. Contact Karl to "top
up" if you have run out of Megs/Gigs.
P.S. for new NETGEAR
routers: if the i light is red, then there may be a problem in your
If Skype does not want to sign in, please quit Skype and
restart the Skype program.
How to restart your
Unplug the power adapter here(red arrow).
On the Billion router both ADSL AND PPP lights must be solid.
If not, please push in the phone line.
Internet Cancellation and Suspension
Please give 1 calendarmonth notice when
cancelling a service (dialup/ADSL). For example, should you cancel
your service on the 1 July or the 15 July or on the 31 July, you will
be required to pay for both July and August months. Please confirm
whether Karl has received the cancellation order.
comments and ideas please contact Karl.
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